At Steakres (steakres.shop), we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy carefully to understand how we handle returns, refunds, and exchanges.
1. Return Eligibility
- Time Frame: You have [Insert Number] days from the date of delivery to return an item.
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, worn, or altered in any way will not be accepted.
- Receipt or Proof of Purchase: A receipt or proof of purchase is required to process your return.
2. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Gift cards
- Downloadable software products
- Items marked as “Final Sale”
- [Insert Any Other Non-Returnable Items]
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at support@steakres.shop with your order number and reason for return.
- Return Authorization: Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
- Shipping: Pack the item securely and include your RMA number. You are responsible for return shipping costs unless the item was damaged or incorrect upon receipt.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Time Frame, e.g., 5-10 business days].
- Partial Refunds: In some cases, only partial refunds are granted (e.g., items that are not in their original condition, damaged, or missing parts for reasons not due to our error).
5. Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check Your Bank Account: It may take some time before your refund is officially posted.
- Contact Your Credit Card Company: There may be a processing delay before your refund is posted.
- Contact Your Bank: Refunds may take several business days to process.
- Contact Us: If you’ve done all of this and still have not received your refund, please contact us at support@steakres.shop.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at exchanges@steakres.shop. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
7. Return Shipping Costs
- Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item unless it was damaged or incorrect upon receipt.
- Non-Refundable Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Damaged or Incorrect Items
If your item was damaged or incorrect upon receipt, please contact us immediately at support@steakres.shop. We will arrange for the return of the damaged or incorrect item and issue a replacement or refund at no additional cost to you.
9. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at:
Email: support@steakres.shop